Question Period- What To Ask Movers Before You Hire Them

We’ve all heard the expression “Ask a silly question, get a silly answer”. But you know what is even sillier? Not asking any question, especially when your money, property, and moving day rides on the answer. You have to be very selective while choosing a mover. There are a lot of rogues, fly-by-night moving companies out there that don’t live up to their promises and give the industry a bad name. But, you can avoid such companies by asking the right questions. When choosing a mover in Toronto, Brampton, or Burlington, make sure to ask these questions:

Do you do estimates?

This should be one of the first questions you ask. Never hire a mover unless you know what you are paying. Find out how the estimates will be determined. As well, ask about any hidden fees or charges that are not included in the quote or possible addendums.

Do you have references?

Any moving company worth their salt will have several references on hand for those who ask. A good reference is often the difference maker with a customer taking a chance on a moving company.

Are you insured?

Make sure your moving company has legitimate insurance. Take it a step further and ask for clarification on what exactly their insurance covers and how it protects you as the customer.

Are you bonded?

This is not often asked because people don’t often know what it means. Basically, being bonded means that a company is financially guaranteed to fulfill what they promise. Failing to do so could result in a claim against their bond.

Tell me about your trucks? Do you have special equipment?

Most moving companies will have several trucks in case of break downs, multiple bookings, large jobs, and other things. They will also have different sizes of trucks as not all moves are equal. Find out about your moving companies trucks and which ones they plan on using for your move. If you have a piano or other heavy objects, you may want to inquire about special equipment used to move such things.

What is your cancellation policy?

Let’s face it: things happen. For whatever reason, you may have to cancel your moving day. Find out what their policy is and what kind of a refund that they may offer in this case.

Who is responsible for missing or damaged property?

When you are moving so many things at once, things may get lost or damaged. Before you start, find out your moving companies policy on such issues. It will make things easier later if everyone knows what the agreement looks like.

Is there anything you won’t move?

Some moving companies have restrictions on what they will move in their trucks. It is best to find out early so you won’t have any surprises on moving day and can make alternate plans. Some of these items include firearms, alcohol, aquariums, gas canisters, fuel, fireworks, plants, corrosives, food, and other things.

When are you available?

Some moving companies won’t move on the weekends or holidays. Others will only move during the day. Find out when your moving company works and if they charge more for different times.

Any moving company that keeps their promises will have no concerns with answering all of these questions. In the moving industry, you stake your survival on your reputation. At Best Canadian Movers, we are proud of the reputation we have in the Toronto, Burlington, and Brampton areas. Helping people move for over 20 years, Best Canadian Movers is a fully licensed, bonded, and insured moving and storage company. We have all sizes of moving trucks, special equipment, and we work 24/7 (with no extra charge). Contact us today and ask us the hard questions; we will give you the answers you are looking for!